Counselling Fees and Rates
Counselling Fees and Rates for Islamic Therapy
Experiencing Financial Hardship?
Whether you’re seeking individual sessions or family counselling, our transparent fee structure ensures that you receive the professional support you need at a rate you can afford.
We offer a sliding scale for those experiencing financial hardship. If you need support but are concerned about affordability, please reach out to discuss options at info@nafscounselling.com.au
Our aim is to make quality counselling accessible while providing flexibility and confidentiality for our clients. If you are unsure whether private counselling is right for you, we encourage you to explore all options, including Medicare-funded services, to find the best support for your needs.
Refer fees and rates detailed below, and please refer to our Services page to learn about the different service options we offer.
Fees, Insurance, & FAQ’s
Australia Wide and Globally Online
Why don’t we accept Medicare and the benefits of not using Medicare?
At Nafs Counselling, we prioritise accessibility and personalised care. While we do not offer Medicare rebates, we want to ensure you have a clear understanding of why and what this means for you when seeking support.
Understanding Medicare and Mental Health Services
Medicare rebates are available for certain mental health services provided by registered professionals, such as psychologists and clinical social workers, under a Mental Health Care Plan (MHCP). These services require a referral from a GP and are structured within specific Medicare guidelines.
As a counsellor, my work focuses on holistic and therapeutic support outside of the Medicare system. I do not provide Medicare-funded services, as I do not hold the required qualifications for these rebates. Instead, I offer counselling that is independent of the MHCP framework, which comes with its own benefits.
Benefits of Private Counselling
- No Referral Needed – You don’t need to visit a GP for an assessment or ongoing referrals. You can access support directly when you need it.
- No Permanent Mental Health Record – Seeking counselling privately means it won’t be recorded as part of your medical history, which some clients prefer for personal or insurance reasons.
- Flexible & Individualised Approach – Without Medicare limitations, sessions are tailored entirely to your needs rather than being restricted by standardised treatment plans.
- No Waiting Lists – Many Medicare-funded services have long wait times due to high demand. Private counselling allows you to access support sooner.
- Transparent Pricing – While Medicare covers a portion of a psychologist’s fee, there is still an out-of-pocket gap. Our fees are structured to be competitive and accessible, ensuring you receive quality care without hidden costs.
Counselling/Coaching Fees
Explore our various affordable counselling fee rates for different therapy sessions both in-person and online.
Type of Sessions
Online/In-Person Session (55-60 Minutes)
Couples Session (90 Minutes)
Specialised Trauma Counselling Session (90 Minutes)
Group Therapy Session (55 Minutes)
Full Fee ($AU)
Incl. GST*
$160
$275
$385
Concessions ($AU)
Incl. GST **
$80-$160
$160-$275
$160-$385
$50-$80
*Payments:
Amounts are Australian Dollars. Please note, if overseas, that you may be automatically subjected to a conversion fee upon payment.
The full amount is incurred for the online appointment and must be paid prior to the appointment commencing.
*Public Holidays and Weekends:
Please be advised that our counseling services are subject to additional surcharges for appointments scheduled on weekends and public holidays. These surcharges are in place to cover the increased costs associated with providing services outside of regular business hours.
- Weekends (Sunday only): 10% will apply to all counselling sessions scheduled on weekends.
- Public Holidays: A surcharge of 15% will apply to all counselling sessions scheduled on public holidays.
Please note higher fees may apply for outside of our office hours Sydney-Australia (AEST). After Hours: 6 PM – 11 PM
The Fees/Rates published on our website are inclusive of GST (unless otherwise stated). All payments due to us (e.g. Fees, reimbursement by you to us of any amounts or payments under indemnities) are to be increased by the amount of any GST liability (if not included already) we have in relation to supplies we make to which those payments relate. All duties (e.g. stamp duty, debits tax, other government charges or financial institution account fees) payable in relation to your use of our invoicing service and any payment channels are payable by you, or where we have paid them, must be reimbursed by you on our request.
IMPORTANT: Fees may be subject to change without notice and will be confirmed upon invoicing.
Processing Fees
*Payment Processing Fees:
We prioritise transparency in our interactions with clients hence we are detailing our payment processing fees that provide payment flexibility. These fees are necessary to cover the costs associated with processing payments securely and efficiently. We offer various payment options to our clients to accommodate their preferences and make the payment process convenient. Please consider the following when calculating counselling fee affordability:
- Stripe Fee
- Domestic 1.7% + A$0.30 + A$0.55 Application Fee
- International 3.5% + A$0.30 + A$0.55 Application Fee
- Square Fee
- Tap 1.6%
- Reader 1.9%
- MYOB Surcharge Fee – 1.8% + A$0.25 per transaction (incl GST)
Concessional Rate Fees
**Concession Fee:
This applies to individuals whose main source of income is Centrelink, Newstart or Pension because they are a low-income earner, or full-time tertiary student studying on campus or low-income country. For dependents, the fee charged is dependent on the parent’s concession status.
Email info@nafscounselling.com.au proof of low-income or low income country or tertiary study status is required. For international clients this should be translated into English.
Required Documentation for Concession Rates:
- For Australian Clients:
- Recent Income Statement – Centrelink form. These statements are available on request from Centrelink and must show your name, address, type of benefit and date benefit commenced.
- Current Letter of Confirmation – Centrelink form. This is the letter sent to advise recipients of their Centrelink entitlements and payment arrangements. It must show your name, address, type of benefit, and date the benefit commenced. CIT Student Services will check if you are eligible to have a concession applied to your account.
- Pensioner Concession Card (PCC) or Health Care Card
- Veteran Affairs Pension – Gold Card
- Veteran Affairs Children’s Education Scheme Allowance (VACESA).
- Recipient must provide the notification from VACESA advising of the successful application of the Long Tan Bursary.
- For Students: Please provide proof of current enrolment and/or a letter from the educational institution.
- For International Clients: Please submit the equivalent documentation from your country, translated into English if necessary. Translation costs are the responsibility of the client
Cancellations and Fees
Cancellation is considered an appointment cancelled when notice of cancellation is given more than 48 hours prior to the appointment.
Late Cancellation is considered an appointment cancelled when notice of cancellation is given within 24 hours of the scheduled appointment.
No-Show is considered an appointment that has not been cancelled and the client did not show up to the appointment.
Business days are Monday to Friday 9 AM-5 PM (AEST)
We appreciate that sometimes emergencies happen. Please provide 48 hours’ notice (on business days*) prior to the scheduled appointment if you wish to avoid cancellation fees. In the event of a late cancellation, cancellation fees must be paid prior to the next scheduled appointment.
Cancellation fees are as follows:
- First-time no-shows and late cancellations will not be charged a fee.
- If you are late by more than 20 minutes to an appointment, you will lose that time, and the session still ends at the scheduled end time.
For example, if appointment is at 12:00 and you don’t arrive until 12:05, that’s OK, I can still work with you, but your session ends at 1:00. Period.
And will be charged the full session fee. - After that, if you miss an appointment or cancellation occurs without 48 hours’ notice, then a 100% of your appointment will apply.
This applies to the following circumstances:
- Where you had an unavoidable sickness (unpredicted)
- where your appointment clashed with another commitment (inconvenience)
- where it was difficult for you to attend your appointment (difficulty); or
- where you can no longer afford the cost of the appointment (expensive)
The Three “P’s” to Your First Visit!
Paperwork
Make sure you have filled out all the required intake paperwork found in your email registration details. I’ve streamlined the process so it’s straightforward online.
I know paperwork is frustrating, but, fill it out once and we can get to work right away!
Parking
24 hours prior to your appointment you will be emailed a link.
At the time of your appointment simply click on the link and this will connect you to your online session and counsellor.
Payment
Full payment of your appointment is required prior to your online appointment commencing via the PowerDiary booking system (automatic online payment system).
If you would prefer to directly transfer funds, this can be arranged. An invoice will be emailed before your session with strict 24-hour payment terms prior to session.
Please note, cash is not accepted as a payment method for online services. If in-person please have the exact amount read
Have more questions on our Fees and Rates?
Feel free to contact us or learn more about services on our Services Page